... and our answers.
ShapeChef is available only for PowerPoint 2007, 2010, 2013, 2016 and 2019 for Windows. We have looked into developing a Mac version of ShapeChef, but unfortunately, Office for Mac doesn’t provide the necessary interfaces.
Simply send us a message with enough details to identify your order (usually your email address is all we need), and we will resend your license details as soon as possible.
We are happy to offer a 40% discount to members of academic and non-profit institutions. To request the discount, please send us an email from your institution’s email account and (if possible) include proof of your status, for example:
The first thing you should check is whether you are using the latest version of ShapeChef. You can do this by clicking the Check for Updates button in the ShapeChef Ribbon.
If your version of ShapeChef is up-to-date, please contact us describing the problem. If possible, please also include the log files (*.log), which you can find under the following file path:
We will do our best to get back to you with a solution.
To enter the license details, please start PowerPoint, and switch to the “ShapeChef” Ribbon. Next, click the “Enter License Code” button. You can then input the name and license code sent in your order confirmation email.
If the installation was successful but the ShapeChef Ribbon doesn’t appear, it’s possible that the add-in has been disabled by PowerPoint. You can check this by following the steps below:
If ShapeChef appears under Inactive Application Add-ins, you can activate it as follows:
If ShapeChef is in the Disabled Application Add-ins section, you can enable it as follows:
If the steps above don’t solve the problem, please send us a message.